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Technical Support
Contacting Support:
Electronic Modular Solutions's technical support team provides support all its products via phone, fax, and email. Contact product support by:
· Phone at +44 (0)116 2775730
· Fax at +44 (0)116 2774973
· Email at support@multiscreenvideo.com
· RMA Request
We are in the process of compiling a FAQ’s (frequently asked questions), this list will made available in our technical bulletin board. Please check often for updates.
Before calling and/or emailing a support question, please follow the check list below:
- Product name, part number
- Product driver versions
- Nature of the support query - please expand in full detail
- Operating system which the product is installed in
- Specifications of the operating system
- If query is regarding the programing of the SDK, please specify the programming language in use and submit source code examples if possible.
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Getting Your RMA Number
A Return Material Authorization number (Rma#) is assigned to your service request and is used to track your request. This applies to all service requests. Place the Rma# that you receive from EMS clearly on all shipping boxes and on all paperwork associated with the service request.
You must obtain a Rma# from EMS Service Department prior to shipping any material to EMS.
To obtain a Rma#, either send a Fax (+1 416 245-6505) or send an Email to support@ems-digitalmedia.com that contains the following information:
1. Customer Name
2. Contact Name
3. Contact Phone Number
4. Product# or Model#
5. Serial#
6. Description of the Problem
Shipping to EMS Service Department
After obtaining an Rma# from EMS, mark it on all shipping boxes and paperwork. Address your shipment to
Electronic Modular Solutions Ltd
Kendal House
20 Blaby Road, South Wigston
Leics., LE18 4SB, U.K
Attention: Service Department
NOTE
International Customs requires that you identify your shipment to them, by writing British Goods Being Returned for Repair on all paperwork for this shipment
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